Customer Service

Sizing Exchanges

Need to exchange your new belt for different size? Fill out the following Sizing Exchange Form. When we receive your info we will generate a new order in our system for the new size that you need. Please allow 2-3 business days for your new belt to ship. Once you receive the new belt there will be a prepaid shipping label affixed to a new garment bag for you to return the other belt to us.

Sizing Exchange Form

 

Product Returns

Need to return a product for a refund? Fill out the following Product Return Form and we'll email you a return shipping label as soon as we can. Once we receive your returned belt, we'll process the refund.

Product Return Form

 

Belt Resizing Service - $20

Has your pants size changed over time? We're proud to offer a belt resizing service which keeps you from needing to buy a new belt! All you need to do is fill out the Belt Resizing Program Form below, and we'll email you an invoice for the service ($20). Once we receive your old Blue Alpha Gear belt, we'll remove the original buckle and sew it onto a new belt in your new size, then we'll ship you your new belt with free shipping!

  • Only Blue Alpha Gear belts can be resized
  • We will return the same belt type we receive
  • Original buckle will be used on new belt
  • Entire original belt needs to be returned to us
  • Customer pays for shipping to us
  • Free Shipping back to you!

Belt Resizing Service Form

 

Warranty Issues

We have a Lifetime Warranty on all of our products. Please contact us with any warranty issues you have and give us a description of the problem. Photos of the issue are appreciated if they can help show the issue.